What’s New at Narmi: April Product Highlights

In April, Narmi is equipping financial institutions with tools to win new relationships, deepen existing ones, and operate with greater intelligence across the customer lifecycle. Plaid Layer PreFill removes friction at account opening, while Side Navigation & Dismiss Guides modernize the desktop experience with a scalable architecture that unlocks dashboard space for future growth and keeps onboarding guides persistent. Array’s My Credit Manager delivers a full financial wellness suite to keep members engaged, and Narmi Lend turns digital banking into an active loan demand engine with embedded pre-qualified offers. On the back office side, Primacy Score surfaces a model-backed signal to identify which customers consider you their primary bank. Explore the updates below.

NEW FEATURES AND UPDATES:

Turn Digital Banking Into a Loan Demand Engine with Narmi Lend

Narmi Lend is a first-of-its-kind lending experience built natively into digital banking, embedding pre-qualified loan offers across your website, in-app promotions, and post-account-opening cross-sell moments. Members can check offers, apply, and move through decisioning without ever leaving the platform — no redirects, no friction, and no re-entering information they've already provided. Powered by Alloy for real-time pre-qualification and identity checks, approved applications route directly into your LOS for funding and decisioning. Narmi Lend is currently available to Corelation and Symitar credit unions using Keystone or ELA as their LOS.

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Know Who Your Primary Customers Are with Primacy Score

Primacy Score surfaces a model-driven relationship signal on every consumer profile in Narmi Command, giving FI staff a quantified view of how likely each customer is to consider the institution their primary bank. Built on Narmi's internal research analyzing behavioral indicators including login activity, transaction patterns, and engagement signals, the score helps staff move from reactive retention to proactive outreach — identifying at-risk relationships before customers defect. This feature ships alongside the Snapshot widget for a quick-context customer overview, with actionable next steps like targeted promotions and guided recommendations planned for future releases.

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🪪 Turn Friction into Momentum at First Touch with Plaid Layer Prefill

Narmi's Plaid Layer integration transforms the account opening experience by pre-populating applicant information directly from Plaid's trusted financial network, eliminating the manual data entry that drives abandonment — especially on mobile, where 70% of consumer AO sessions take place. When an applicant's phone number matches Plaid's network of approximately 1 in 2 U.S. adults, their name, address, email, date of birth, and SSN are instantly populated after a simple MFA verification step, while applicants outside the network are seamlessly routed to the standard manual flow with no disruption.

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 Deliver Richer Financial Wellness Through Array's My Credit Manager

Array's My Credit Manager brings a fully featured credit score monitoring and financial wellness suite into the Narmi digital banking experience, giving institutions more configurability and flexibility when it comes to their credit monitoring services. Account holders can enroll in one click to access their Experian credit score alongside deep-dive tools including score factors, a score simulator, credit alerts, and debt analysis — all in a clean dashboard widget and full-screen expanded view. My Credit Manager is available in a free tier and a premium paid tier, which adds 3-bureau credit monitoring and alerts.

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Modernize Your Digital Banking Experience with Scalable Side Navigation

Side Navigation and Dismiss Guides introduce a foundational UI modernization to the desktop web experience, replacing inflexible top-level menus with a scalable left-hand architecture inspired by best-in-class fintech interfaces. By relocating the main navigation, the feature unlocks valuable dashboard real estate for future growth—including promotional placements, universal search, and richer account insights—while resolving scalability issues for complex business users through infinite-scroll account lists. Further enhancing this framework, Dismiss Guides transforms onboarding by making dismissed prompts persistent and trackable within the side nav, allowing users to resume feature adoption at their own pace. Together, these enhancements eliminate interface clutter and permanent guide loss, establishing a future-ready infrastructure that supports multi-brand flexibility and data-driven personalization.

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If you have any questions or would like to explore how you can take advantage of these new offerings, please visit help.narmi.com or contact your Narmi representative for a demo.