What’s New at Narmi: August Product Highlights

In August, we shipped new features across our banking, admin, and account opening platforms to simplify operations and enhance daily workflows at credit unions and community banks. From streamlined cash-flow management for small and medium-sized businesses to a revamped secure messaging experience, dive into the updates below to see how we’re enhancing banking experiences from every angle. 

NEW FEATURES AND UPDATES:

Simplifying Payment Management for SMB Operators

Moving money in and out of a business is a chief financial concern for small and medium-sized business operators and can be challenging to track. With Narmi’s payment activity overview, we provide business banking users a consolidated payments view to help manage their payment streams and quickly locate transactions in one screen.

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A Detailed Activity Log for Faster Troubleshooting and Improved Fraud Detection

The enhanced Customer/Member Actions feature gives operations teams a clear, comprehensive view into user activity within the digital banking platform, improving fraud investigations and streamlining support resolution. With more readable logs and new filtering capabilities, staff can now quickly pinpoint key actions, such as login attempts, contact info changes, or password updates.

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Smarter and Faster Account Reviews with Product Swaps

When an applicant’s chosen product needs updating for eligibility, suitability, or a better fit, staff often rely on time-consuming workarounds like reopening accounts or resubmitting applications. Narmi’s Product Swaps let staff swap, add, or remove products directly within the application during manual review, streamlining onboarding, reducing operational overhead, maintaining compliance, and enhancing the applicant experience.

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A Secure Messaging Experience Designed to Give Back Time

Secure messaging is a key channel for staff members to connect with and effectively service users and members. In order to make the experience as efficient and effective as possible, Narmi is introducing a revamped secure message center in Narmi Command with an enhanced user interface and a suite of new functionality that helps staff teams delegate, prioritize, and close customer support threads with speed. 

See product video. 

If you have any questions or would like to explore how you can take advantage of these new offerings, please visit help.narmi.com or contact your Narmi representative for a demo.